Can’t view PDFs

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    Nana Henaa 
    Asked on February 10, 2021 at 09:38 AM

    Good day, I am submitting an application. Through jot form and I cannot preview my pdfs once they have been uploaded. How can this be fixed?

    Screenshot
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    Basil_A
    Answered on February 10, 2021 at 11:00 AM

    Hi,

    I am assuming you are not the owner of the form and you are trying to fill a form created by someone else. The owner of the form set the settings to cause this.

    You need to contact the owner of the issue regarding the issue.

    Thank you.

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    Nana Henaa 
    Answered on February 10, 2021 at 11:22 AM
    Yes I am responding to the form. How can the owner fix it?
    ...
  • Profile Image
    Basil_A
    Answered on February 10, 2021 at 12:27 PM

    Hi,

    There is a setting in every account to "Require log-in to view uploaded files". Your file can only be seen by the owner of the form since that setting is checked.

    The owner of the form needs to disable that option if they want to allow you to view the uploaded files. This does not affect the file itself.

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    Please let us know if you require any further assistance.