Unable to access forms.

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    Shavonne_Gumbs
    Asked on February 10, 2021 at 09:48 AM

    hello our forms are not loading and haven't been loading in a week now.

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    Basil_A
    Answered on February 10, 2021 at 11:20 AM

    Hi,

    Are you having issues accessing the forms within the form builder or are your users unable to access the forms?

    Can you provide a screenshot of the error that you are receiving?

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looking forward to your reply.

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    Shavonne_Gumbs
    Answered on February 10, 2021 at 12:47 PM

    We are having issues reading the forms on the back end. Just comes in blank.

    User can see forms.

    This has been very troublesome.

    Please assist. Thanks!1612979235_60241c23633ee_IMG_0599.jpg

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    Basil_A
    Answered on February 10, 2021 at 02:52 PM

    Hi,

    Your account appeared to be locked, it should no longer be locked now.

    Can you check if they are working now?

    Looking forward to your reply.

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    Shavonne_Gumbs
    Answered on February 10, 2021 at 02:54 PM
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    EltonCris
    Answered on February 10, 2021 at 03:49 PM

    @Shavonne_Gumbs

    Your ticket has now been forwarded to our technical team for further investigation here https://www.jotform.com/answers/2888829. Thanks for your patience and apologies for the inconvenience caused.