Unable to access forms.

  • Shavonne_Gumbs
    Asked on February 10, 2021 at 9:48 AM

    hello our forms are not loading and haven't been loading in a week now.

  • Basil JotForm Support
    Replied on February 10, 2021 at 11:20 AM

    Hi,

    Are you having issues accessing the forms within the form builder or are your users unable to access the forms?

    Can you provide a screenshot of the error that you are receiving?

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looking forward to your reply.

  • Shavonne_Gumbs
    Replied on February 10, 2021 at 12:47 PM

    We are having issues reading the forms on the back end. Just comes in blank.

    User can see forms.

    This has been very troublesome.

    Please assist. Thanks!1612979235 60241c23633ee IMG 0599 Screenshot 10

  • Basil JotForm Support
    Replied on February 10, 2021 at 2:52 PM

    Hi,

    Your account appeared to be locked, it should no longer be locked now.

    Can you check if they are working now?

    Looking forward to your reply.

  • Shavonne_Gumbs
    Replied on February 10, 2021 at 2:54 PM

    https://hipaa.jotform.com/inbox/202371307047144/4887817444419447381


    No the forms are still not accessible.

  • Elton Support Team Lead
    Replied on February 10, 2021 at 3:49 PM

    @Shavonne_Gumbs

    Your ticket has now been forwarded to our technical team for further investigation here https://www.jotform.com/answers/2888829. Thanks for your patience and apologies for the inconvenience caused.