Application Problems

  • Nadiyah
    Asked on February 10, 2021 at 10:00 AM

    Hello, I am making sure that my pdfs have loaded to my application and it is telling me whoops when I click to pull them up.

    Jotform Thread 2888488 Screenshot
    Page URL: https://www.jotform.com/uploads/deltasigmatheta.pitt/210254837278157/4883034162669033811/Signed%20Agreement.pdf
  • Basil JotForm Support
    Replied on February 10, 2021 at 11:47 AM

    Hi,

    You cannot preview the file due to the settings of the user that created the form. The user is most likely preventing users from viewing uploaded files.

    Please let us know if you require any further assistance.

  • Nad
    Replied on February 10, 2021 at 10:11 PM

    Why am I getting this message? Why is my transaction not going through?

  • Girish JotForm Support
    Replied on February 10, 2021 at 11:55 PM

    Sorry, but what message are you getting?

    Please let us know the issue you are facing so that we could check further.

  • Nad
    Replied on February 11, 2021 at 12:02 AM

    “Transaction is refused” after putting in credit card info. Called the bank and it appeared to be no problem there

  • Girish JotForm Support
    Replied on February 11, 2021 at 1:12 AM

    Could you contact the form owner regarding this issue?

    In the first email where the form has been shared with you, it has the form owner's email.

    You may send them an email with this query.

  • nad
    Replied on February 11, 2021 at 1:24 AM

    I will! Thank you all for the help!