Unable to edit form

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    Holisticfuture
    Asked on February 10, 2021 at 11:00 AM

    Hi,
    I have tried to open and change in a form I have. But it doesn´t work. I have also tried to create a new one. Doesn´t work either.

    I just get a blank page when I try to open it. I have cleared my chache memory, tried it in different browsers, nothing works.

    Are you having trouble or is it something else I need to check? I haven´t had this problem before.

    Many thanks,
    Rebecca

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    Bojan_J
    Answered on February 10, 2021 at 01:35 PM

    Greetings Rebecca.

    I have tested the provided form, however, I could not find any problems with it.

    Can you please take a screenshot of the console log, and share it with us? You can click here to see how to access the console logs. To see how to share images with us, please click here.

    Thank you for your cooperation.

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    Holisticfuture
    Answered on February 10, 2021 at 01:59 PM

    Hi;

    Thanks for a fast replay. Here is a screenshot of the console log. Maybe it helps to see what can be the problem? :)

    Many thanks,

    Rebecca

    1612983490_60242cc23e6b5_

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    JohnRex
    Answered on February 10, 2021 at 05:35 PM

    Hello Rebecca - I wasn't able to replicate this issue on my end. However, the issue has been forwarded already to our backend team for checking. We will notify you here as soon as we received an update.

    Meantime, could you please try changing your network? Please try using mobile data and see if it makes any difference.

    Let us know here how it goes.

  • Profile Image
    Holisticfuture
    Answered on February 11, 2021 at 01:43 AM

    Hi,

    Tried with my mobile network and now it works! So that´s great, thanks for the tips and som fast help.

    But I haven´t changed the other network since the last time I changed the form, so first time trouble with that.

    Have a great day!

    Rebecca

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    jherwin
    Answered on February 11, 2021 at 03:18 AM

    Thanks for updating us!

    Let us know if you need any further assistance. We will be happy to help.