Confirmation Email Not Working - Notification Emails DO Work

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    Asked on February 10, 2021 at 11:06 AM


    I had a post about this with the same title, but for some reason it's not longer available.

    I have whitelisted the IP addresses and email lists but still do not receive confirmation emails. Can you please help me figure this out, as it's causing issues with my users.

    Thank you.

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    Answered on February 10, 2021 at 11:12 AM

    I read the response you guys left me last, and it stated that I needed to work through the Whitelisting and also make adjustments to be able to see that those notifications had gone out.

    I went through your tutorial on how to see confirmation emails, and honestly it's not a straightforward process. I wasn't able to verify that the mail was going out by following the tutorial.

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    Answered on February 10, 2021 at 02:04 PM


    Thank you for reaching out.

    The original thread is here:, we will respond to you there.

    Thank you for your understanding.