Can't seem to sync with PayPal; Editing sub-labels

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    Asked on February 10, 2021 at 01:22 PM

    Hi, I'm building and art exhibition form from a template and I'm having trouble with a few things:

    First, I cannot figure out out to connect my payment options to PayPal. In the payment menu I'm unable to select any of the buttons. Here is a quick screenshot:



    in the sub-label I can't figure out how to make the JPG blurb look a list like this because the return key won't work for it (had to use the spacebar):


    It ended up all jumbled in the preview:


    Please let me know what I can do. Thanks!


  • Profile Image
    Answered on February 10, 2021 at 05:16 PM

    Hello Julie,

    I've checked your form and I believe your PayPal integration is not completed, you need to click the Continue button in the integration screen.


    Please check this guide for more details about PayPal integration

    I have moved your second question to a new thread to avoid any possible confusion in the forum.

    Please let us know if you need further assistance.

  • Profile Image
    Answered on February 11, 2021 at 11:11 AM
    Thanks Ahmed,
    I clicked the Continue button. How can I tell if the integration worked?
  • Profile Image
    Answered on February 11, 2021 at 12:57 PM

    Hello Julie - You can try making a test submission to your form. When you click submit, it should redirect you to the PayPal checkout page. If you do, it means the integration works.