Can't seem to sync with PayPal; Editing sub-labels

  • Profile Image
    juliealailima
    Asked on February 10, 2021 at 01:22 PM

    Hi, I'm building and art exhibition form from a template and I'm having trouble with a few things:

    First, I cannot figure out out to connect my payment options to PayPal. In the payment menu I'm unable to select any of the buttons. Here is a quick screenshot:

    1612980952_602422d847024_

    Also,

    in the sub-label I can't figure out how to make the JPG blurb look a list like this because the return key won't work for it (had to use the spacebar):

    1612981157_602423a536f63_

    It ended up all jumbled in the preview:

    1612980730_602421fa8b03a_

    Please let me know what I can do. Thanks!

    Julie

  • Profile Image
    Ahmed_S
    Answered on February 10, 2021 at 05:16 PM

    Hello Julie,

    I've checked your form and I believe your PayPal integration is not completed, you need to click the Continue button in the integration screen.

    1612994915_60245963299ef_3.png

    Please check this guide for more details about PayPal integration
    https://www.jotform.com/help/50-paypal-forms

    I have moved your second question to a new thread to avoid any possible confusion in the forum.

    Please let us know if you need further assistance.

  • Profile Image
    juliealailima
    Answered on February 11, 2021 at 11:11 AM
    Thanks Ahmed,
    I clicked the Continue button. How can I tell if the integration worked?
    Julie
    ...
  • Profile Image
    JohnRex
    Answered on February 11, 2021 at 12:57 PM

    Hello Julie - You can try making a test submission to your form. When you click submit, it should redirect you to the PayPal checkout page. If you do, it means the integration works.