What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Could you adapt forms I have created myself using HTML coding?

    Asked by AndrewDavies on June 04, 2011 at 08:01 PM

    I have some long and complicated forms for my business which I created myself using HTML codes that I found on Google.  These forms are not elegant, but they are what I want.  Unfortunately however, they are too long and complicated for browsers to cope with, so they cannot be sent by the click of a "submit" button.  If there is a way you could convert either my forms or my coding into a professional and compact end product that actually works, I would be prepared to pay a reasonable fee.  These forms involve a lot of drop-down menus which take up much less space than radio buttons.  I haven't seen drop-down menus in your form-builder, otherwise I might have tried it myself.  The main problem is not being able to send them with one click because they are too long.  I have found a practical way round this, but I fear that my solution would not be simple enough or fast enough for some of the people I hope will visit my website, and it might put them off.  

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    JotForm Support

    Answered by abajan on June 04, 2011 at 09:54 PM

    Hi Andrew

    I will forward your request to someone who might deal with your bespoke order.
    Incidentally, just FYI we do have dropdown fields which are found in the "Form Tools" menu of the form builder/editor.

    Be sure to let us know if there is anything else related to our forms we may do for you. Our team will gladly assist you.


    ~ Wayne

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    JotForm Support

    Answered by abajan on June 05, 2011 at 12:22 PM

    The following message from Andrew appeared in my inbox a few minutes ago:

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    Hi Wayne,

    Thanks. I hadn't recognised the icon for the dropdown menu, and didn't see the wording. But what a fantastic thing Jotform is, because these drop-down fields enabled me to go in and create exactly the form I have been trying to generate for two or three months now. As far as I can see, there is nothing like Jotform in existence, and nobody else that can do what Jotform can do...and they're as slow as snails in failing to do it. I have tested my form and it works perfectly. This is a form with 36 questions in it, 21 of them with drop-down menus. I have been repeatedly told that browsers cannot cope with more than eight questions at a time, and the Internet is awash with forms that go on for page after page, all of them containing 8 questions and making the person completing the form feel trapped and claustrophobic, unable to go forward or back until the form decides to let them out of it. And yet here is my "Jotform" form, all on one page, capable of being completed in five minutes, and working perfectly and instantaneously when the "submit" button is clicked.I have nearly finished building my website, and I feel much happier and more confident about it now that I have your forms installed on it. Now I have to see if I can get people to use them...

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    Your glowing tribute of our product is much appreciated, Andrew. It's always very encouraging to our team to get such feedback.

    Cheers :)


    ~ Wayne