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  • Profile Image

    My emails are in jotform bource list

    Asked by habitatchina on November 07, 2013 at 11:43 PM

    The alert box show:

     

    ACTION REQUIRED: Your email address is in our BOUNCE LIST. Please contact JotForm Support and ask to be removed.

     

    Please help to remove all my emails form your bource list. Thank you!

    Page URL:
    http://form.jotform.co/form/33109024950851

    Screenshot
    Emails JotForm email style size
  • Profile Image

    Answered by jeanettebmz on November 07, 2013 at 11:48 PM

    I've checked the form 33109024950851, and it only contains one email address web***ter@ha*******ina.org

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Co= ntent Filtering.'
    The problem that I found with that form is that the Sender Name was not stablished, it was set to "Please Select", so your
    email service provider took this as spam, as seen on the message above

    Please make sure you follow this guide to prevent email issues