Please help, I'm locked out of my account and my colleague is for too many attemps.

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    Lisa
    Asked on February 10, 2021 at 02:31 PM

    Please help, I'm locked out of my account and my collegue is for too many attemps.


    This is an ongoing issue when trying to share an inbox. Please help

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    Gaetan_B
    Answered on February 10, 2021 at 02:32 PM

    Hello,

    Thank you for reaching out.


    I can see that your account is active.

    Hope this helps.

    Do not hesitate to reach out if you need further assistance

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    Lailuma Rasekh 
    Answered on February 11, 2021 at 07:07 AM

    I mad an account but can’t activate it please help me to activating my account
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    Mike_G
    Answered on February 11, 2021 at 07:20 AM

    @Lailuma Rasekh

    We always encourage our users to open a new ticket for each of their concerns to avoid confusion. For that matter, I have moved your concern to a new ticket. You may access that ticket by clicking this link. We will respond to that ticket shortly. If you have any follow-up questions or any information that you would like to add about your concern, kindly refer to that ticket.

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    Amity Brown 
    Answered on February 23, 2021 at 10:12 AM

    We are locked out of our account and I need paperwork for new patients
    and we have absolutely no way of contacting you and the response time is 4hrs. This is just horrible customer service