access to file

  • Profile Image
    Angela Thibault 
    Asked on February 10, 2021 at 02:31 PM

    We cannot access our file. Our account is up to date.

    Please advise.

  • Profile Image
    Answered on February 10, 2021 at 06:33 PM

    Hi Angela, thank you for contacting support.

    Could you please give us more details about your concern so we can assist you properly?

    Are you perhaps trying to log in to your account with the username AngelaThibault? If so, kindly login to your account using the username.

    Let us know if you have further questions.