Application completely blank when opened after a save & continue

  • Profile Image
    Janette Crawford 
    Asked on February 10, 2021 at 02:37 PM

    Hi

    We had an application sitting in the incomplete submissions yesterday. The group was having different people add to the application. The incomplete application on the server yesterday was almost complete. They informed me that some people who were updating information couldn't save the changes they had just made. When the original applicant went to open the saved application it was empty. I went in Jotform & i was going to send him the link with the sessionID to retrieve the application however when i went to find the incomplete submission it was gone but i did suddenly have 2 empty forms in the lineup with yesterdays date. Would it be possible for you to retrieve the form from your server from yesterday?

    We have a lot of incomplete submissions & i am wondering if more applicants have opened the form to complete it but everything is gone. How can i trouble shoot this issue if it actually is a problem for a lot of people.

    The deadline is approaching so a speedy response would be great!

    Thanks

  • Profile Image
    Katherine_W
    Answered on February 10, 2021 at 06:40 PM

    Hi Janette,

    Happy to help!

    To clarify: are you looking to recover a version of your form from yesterday? If so, you certainly can!

    Click on the green, circular arrow beneath the form title in the Form Builder:

    1613000112_60246db040fc4_

    Then, you can select the version you'd like to recover and click REVERT:

    1613000146_60246dd2bb7c6_

    You can also view the Revision history from your form dashboard. Beside the form you'd like to view the revision history of, click the More dropdown and select Revision History:

    1613000255_60246e3f90a07_

    Then, select the version you want to revert the form to on the left hand side and then click Revert to this version on the right hand side:

    1613000319_60246e7f1f616_


    Guide for reference: How-to-view-form-revision-history

    Please let us know if we can assist further.

  • Profile Image
    TMADMIN
    Answered on February 11, 2021 at 10:00 AM
    Hi
    No I am trying to retrieve an application that was drafted & saved for later. When they went back into the form they couldn’t save their edits but the next time they went to the link through the email the application form was empty. I was viewing their form on the incomplete submissions listed the other day but now the form is completely empty. We are trying to retrieve the almost complete form. As I mentioned we do have a lot of incomplete submissions so I am concerned that more than a few applicants have lost their data when they saved the form to continue later. My question was can you see any history of application forms on your server?

    Janette Crawford
    Executive Assistant
    Trails Manitoba/Sentiers Manitoba
    3-303 Portage Avenue
    Winnipeg MB R3B 2B4
    204-633-9879

    ...
  • Profile Image
    Kenneth_C
    Answered on February 11, 2021 at 11:28 AM

    Hi there,

    Unfortunately, only completed submissions are stored in the system, Incomplete Submissions are saved in the Session Link, and user inputs are saved as well, so if the session does not contain any input values, it is most likely that the submitter did not fill them.

    Best.