Testing images being sent and won’t show up

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    Asked on February 10, 2021 at 03:14 PM

    Hi, I just set up a form and I have 3 spots to upload pictures and I did a test run on my end and all of the pictures I sent are saying error and not showing up.

    thank you

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    Answered on February 10, 2021 at 07:35 PM

    I have checked the email address you are contacting us from and it is not linked to any Jotform account.

    However, with regards to the issue you are having, it appears that you are accessing the uploaded files on the form you are referring to on a mobile device web browser where I can only assume that you are not logged into your Jotform account. Based on the Privacy settings of your account, accessing uploaded files may require that you are logged to the account that the form the files that were uploaded is under.


    Feel free to let us know if you need any further assistance.