Testing images being sent and won’t show up

  • Tiffany
    Asked on February 10, 2021 at 3:14 PM

    Hi, I just set up a form and I have 3 spots to upload pictures and I did a test run on my end and all of the pictures I sent are saying error and not showing up.

    thank you

    Jotform Thread 2889351 Screenshot
  • Mike_G JotForm Support
    Replied on February 10, 2021 at 7:35 PM

    I have checked the email address you are contacting us from and it is not linked to any JotForm account.

    However, with regards to the issue you are having, it appears that you are accessing the uploaded files on the form you are referring to on a mobile device web browser where I can only assume that you are not logged into your JotForm account. Based on the Privacy settings of your account, accessing uploaded files may require that you are logged to the account that the form the files that were uploaded is under.

    1613003713 60247bc17804d zt210129 145408 Screenshot 10

    Feel free to let us know if you need any further assistance.