My form is not going to the correct page when going forward

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    robstewaz
    Asked on February 10, 2021 at 03:22 PM

    Hi, I provided the link for my website. After filling out the form and clicking NEXT, there are 2 options. The Credit card option is supposed to goto a webpage Payment Processing - Select Payment Type (sagepayments.net) and it is not. This just started today.


    Thank you

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    Amin_N
    Answered on February 10, 2021 at 07:31 PM

    Thanks for reaching out to us!

    I fail to find a Jotform on this page or the other page that the credit card button leads to.

    Kindly note that we provide support only for Jotform forms.

    If I, in any way, have misunderstood your concern, we would be so much grateful if you could just further elaborate and provide more information, so that we can better assist you.

  • Profile Image
    robstewaz
    Answered on February 10, 2021 at 07:44 PM
    Hi. My jot form is a little bit down on this page.
    https://hbpcorp.com/charge-application/
    It works on a mobile device not a desktop. After completing the form and clicking next, there’s an option for credit card, still part of jot form. That credit card option leads to a thank you page which really leads to an external link. However now it’s not leading to that external link
    Robert
    ...
  • Profile Image
    Amin_N
    Answered on February 10, 2021 at 09:00 PM

    Hi again,

    As shown below in my recording, I've submitted the form embedded on your website and was immediately redirected to the external URL you placed on the form.

    1613008597_60248ed59a61e_credit.gif

    1613008779_60248f8b2bae3_

    If that's not the case at your end, can you please give it a try with a different browser?

    I hope I've been of help.

  • Profile Image
    robstewaz
    Answered on February 10, 2021 at 09:22 PM
    Hi, I just noticed my browser blocking pop ups. That was the issue. It works after allowing popups.
    Thank you
    Robert
    ...
  • Profile Image
    robstewaz
    Answered on February 17, 2021 at 01:33 PM
    What I found was clicking "credit card", my browser is blocking the pop up that opens the page the credit card links to. Is there a way to not have this be a pop up that a browser is blocking?
    ...
  • Profile Image
    Gaetan_B
    Answered on February 17, 2021 at 04:56 PM

    Hello,

    Unfortunately, if the browser blocks the pop-ups by default, there's not much we would be able to do.

    Do not hesitate to reach out if you need further assistance.