HIPAA: 504 Error when trying to submit

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    jsmethurst
    Asked on February 10, 2021 at 03:47 PM

    Hi, we have been continually have an issue where our applicants/patients are repeatedly reporting the 504 error, which appears to be a timeout error when connecting to your server. Our forms are embedded in our website (link). The website is built in WordPress and hosted with GoDaddy. We have attached a picture of the error that we got ourselves and believe this is the same error our patients and applicants have received. We really need the issue to be addressed, please let us know if there is something we can do from our side?

    Screenshot
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    EltonCris
    Answered on February 10, 2021 at 07:42 PM

    We are truly sorry about that. So far I am able to access your HIPAA Forms here. Do you mind checking them again on your end? Example:

    02112021_6zoY2tBBTI.png

    I think this is also related to the HIPAA form issue recently which was already escalated to our back-end team for further investigation. We will also add your ticket so you will be informed here once this is fully fixed. Thank you!

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    uygar
    Answered on February 11, 2021 at 01:10 AM

    Hi, 

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes. Sorry for the inconvenience.