Viewing form from email not working

  • Tiana Young
    Asked on February 10, 2021 at 4:25 PM

    When I receive an email from a form with an attachment, and I click on the attachment in the email, I get a 404 page. Please see the screenshot. This was just working last week.

    Jotform Thread 2889564 Screenshot
    Page URL: https://www.jotform.com/uploads/tianayoungmorris/203177366402149/4887991221308276596/MuseLog.txt
  • Kat JotForm Support
    Replied on February 10, 2021 at 8:05 PM

    Hi there,

    Happy to help!

    Please make sure to verify your email address first: I see that you haven't yet verified it.

    Once verified, please uncheck the following boxes in your Account Settings: https://support.jotform.com/myaccount/settings

    1613005486 602482ae51a8c Screenshot 10

    Once unchecked, you should not have issue accessing your form uploads.

    Please let us know if we can assist further.