Viewing form from email not working

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    Tiana Young 
    Asked on February 10, 2021 at 04:25 PM

    When I receive an email from a form with an attachment, and I click on the attachment in the email, I get a 404 page. Please see the screenshot. This was just working last week.

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    Katherine_W
    Answered on February 10, 2021 at 08:05 PM

    Hi there,

    Happy to help!

    Please make sure to verify your email address first: I see that you haven't yet verified it.

    Once verified, please uncheck the following boxes in your Account Settings: https://support.jotform.com/myaccount/settings

    1613005486_602482ae51a8c_

    Once unchecked, you should not have issue accessing your form uploads.

    Please let us know if we can assist further.