issues sending forms - 504 error

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    Romero_Shaun
    Asked on February 10, 2021 at 04:53 PM

    I am receiving weird issues sending forms. There so far has been two main disruptions over the last week that are starting to make me feel like the service is not as good as before. What has happened?

    Screenshot
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    Sigit_W
    Answered on February 10, 2021 at 08:39 PM

    Greetings,

    My apologies for the inconvenience caused.

    So far I am able to access your HIPAA Forms. For example https://www.jotform.com/form/210114966790053

    1613007321_602489d9ed01f_

    I think this is also related to the HIPAA form issue recently which was already escalated to our back-end team for further investigation.

    Kindly checking them again on your end, and let us know if the issue persists and We will escalate your ticket to our backend team.

    Regards.

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    Romero_Shaun
    Answered on February 11, 2021 at 03:11 PM
    I am just noticing a lot of issues with the forms over the last few days.
    They are not loading correctly, erroring out and showing this
    1613074295_60258f77d5cc3_image.png
    ...
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    Katherine_W
    Answered on February 11, 2021 at 06:59 PM

    Hi there,

    Thank you for confirming with us!

    I have escalated this to our backend team as you continue to experience the issue.

    We apologize for the inconvenience, and will update this thread as soon as possible.

    Thank you again in advance for your patience and understanding.

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    uygar
    Answered on February 12, 2021 at 12:50 AM

    Hi, 

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes. Sorry for the inconvenience.