Deleted submissions but still overlimit.

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    amassucco
    Asked on February 10, 2021 at 05:09 PM

    In the past I was able to delete the submissions and futher submissions would be allowed. Not the upload data stays there and seems to be a monthly cap. I have deleted everything and still maxed out. Can we correct this ?


    Thank you,

    Anthony

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    Jed_C
    Answered on February 10, 2021 at 08:58 PM

    It has now been changed, you will need to delete the submissions from the trashed entries as well.

    2020-10-11-016.png

    Guide: https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Once cleared your trashed entries, please try clearing your form cache. Let us know if that doesn't remove the error from your account.