HIPPA Account: Why form crashes when submitting?

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    Asked on February 10, 2021 at 05:25 PM

    We have had multiple people fill out the form, it crashes. And since they selected a time slot initially, that time slot isn't available for anyone else. But since it crashes, we don't have a complete form. How can we address this?

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    Answered on February 10, 2021 at 08:59 PM

    Hi there!

    We apologize for the inconvenience.

    Can you please share the form link and screenshot of the error you see when it crashes?

    Please follow this guide to share the screenshot on our forum: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum.

    We are looking forward to your response.