What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Sender E-mail" becomes blank in "Reply-To and Recipient Settings"

    Asked by steelcase on November 08, 2013 at 06:22 AM

    Hi JotForm Support,

    I created a bunch of JotForms back in last year, as I tried to edit some of them and open the "Reply-To and Recipient Settings", I noticed the "Sender E-mail" has become blank, it used to be JotForm@No-Reply.Steelcase.com.  For some reasons the email address disappear and no longer available for selection. This happen to all the forms in my account. Could you please help to check and rectify this? Thanks.

    Regards,

    Christina

    Page URL:
    http://www.jotform.com/?formID=20260539670(andallotherforms)

    Screenshot
    recipient sender reply-to settings
  • Profile Image
    JotForm Support

    Answered by Welvin on November 08, 2013 at 08:00 AM

    Hi Christina,

    Good day and apologize if these cause you any issues and/or problems. Just as you know that we've made a few changes to our Notification/Autoresponder Email settings. We've made this changes because a lot of our users abused the old system causing problems to our servers being block by some of the email service providers.

    You can restore that by following either of the following guides:

    -How to Add a Custom Sender Address to an Email Alert

    -How to use Mandrill to Send Emails From Your Own Email Address

     

    If you need further assistance, please do let us know.

    Thanks