Still having issues with pictures not uploading to form.

  • angelagoffstyling
    Asked on February 10, 2021 at 6:14 PM

    Still having issues with pictures not uploading to form. I have had several people for weeks now tell me that my form is not working on the part where you upload your photos. Please help me with this I am leaving kind of business. I've reached out for you guys to help me and you keep saying that there is nothing wrong but I'm still seeing problem

  • Vick Support Team Lead
    Replied on February 10, 2021 at 9:31 PM

    Hi there,

    Please accept our apologies for the inconvenience. Could you please tell us if the issue is occurring in all forms or in a specific form? If it is in a specific form then please provide the form URL so we can test it here again and provide further assistance.

    Thanks

  • angelagoffstyling
    Replied on February 10, 2021 at 11:44 PM
    You have tried to find it and you are not able to duplicate it for some reason. I have people saying daily that it's not working properly. I don't know what is happening
    Angela Goff
    Angela Goff Styling
    ...
  • Vick Support Team Lead
    Replied on February 11, 2021 at 1:03 AM

    Hi Angela,

    I've not tried your form yet. I only requested you to provide the form URL so we can test it here. Looking forward to your reply.

    Thanks

  • angelagoffstyling
    Replied on February 11, 2021 at 7:33 AM
    https://www.angelagoffstyling.com/
    Angela Goff
    Angela Goff Styling
    ...
  • Richie JotForm Support
    Replied on February 11, 2021 at 7:56 AM

    I just tested a submission using your embedded form and it seems to be working at my end.

    I was using my IOS device on safari to submit the form.

    If possible, may we know the device your form respondents are using to fill the form which in return gives out the upload error?

    Looking forward for your response.