What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are my conditions not working when viewing my form?

    Asked by ppsa on November 08, 2013 at 07:27 AM

    I added the dropbox and i did some modification to my form and now my conditions are not working? Could you help?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by ardy0689 on November 08, 2013 at 08:36 AM

    We apologize for this inconvenience that this has given you.

    I cloned your form on my end to do an investigation. I went into each of your conditions and manually simulate them on the form. Unfortunately, each action is triggered according to your defined conditions. They are all working properly on my end.

    Here is my cloned version of your form from my account. You can test it and you can see it is working fine in regards with conditions:


    I advise that you clone your form from your end and see if the issue persists from your own cloned version. If it is working well, please start reintegrating Dropbox on the cloned form.


    I have also cleared your form's caches to stop conflicting on new forms or cloned forms. Please let us know if this issue persists after doing the above suggestions. Thank you