- cheekychappie2k2Asked on November 08, 2013 at 07:32 AM
but are registering on my dropbox... i have just set up a new notification email but it still doesnt send to my email. I sent a test email in the same place and that came so im a little baffled as to why?
- JotForm Supportashwin_dAnswered on November 08, 2013 at 08:48 AM
I am sorry for the trouble caused to your.
Upon checking your form's notification configuration, I did not find any issue with it. The submission email should work normally.
Upon checking our email server log, I found that we were not able to sent the email successfully. Please see the log here:
/var/log/jotform/remoteSmtpEMAIL.log:[08/Nov/2013:07:29:04 -0500] FAILED remote SMTP to firstname.lastname@example.org from email@example.com Last-Form-ID : IP : 126.96.36.199 Form-ID: 23053573841351 Reason SMTP Error: Could not authenticate.
As you can see in the above log, there is authentication issue while we were trying to use your custom sender to send submission email. Have you changed the email password after adding the custom sender email in your account?
My suggestion is to edit/delete the custom sender email and add it again. Here is a guide which should help you: http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings
These guides should help you setup a custom "Sender E-mail" option:
After implementing my suggestion, do test your notification again by doing a live submission. Do get back to us if the issue persists.
We will wait for your reply.
- cheekychappie2k2Answered on November 08, 2013 at 08:50 AMI realised I changed the password so its my fault, thanks for helping, I
have changed it now
T: 07588 100551
- JotForm Supportashwin_dAnswered on November 08, 2013 at 08:51 AM
Please be noted that, clicking on the "Test Email" button will send the test email to your account address. It will not use the custom sender email but only use the "firstname.lastname@example.org" to send test emails.
- JotForm Supportashwin_dAnswered on November 08, 2013 at 08:52 AM
You are welcome.
Do get back to us if you have any questions. We are here to help.