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    my forms are not being sent to my email address

    Asked by cheekychappie2k2 on November 08, 2013 at 07:32 AM

    but are registering on my dropbox... i have just set up a new notification email but it still doesnt send to my email. I sent a test email in the same place and that came so im a little baffled as to why?

    My Forms email dropbox same
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 08, 2013 at 08:48 AM

    Hello cheekychappie2k2,

    I am sorry for the trouble caused to your.

    Upon checking your form's notification configuration, I did not find any issue with it.  The submission email should work normally.

    Upon checking our email server log, I found that we were not able to sent the email successfully. Please see the log here:

    /var/log/jotform/remoteSmtpEMAIL.log:[08/Nov/2013:07:29:04 -0500]  FAILED remote SMTP to damien@doggychums.com from damien@doggychums.com Last-Form-ID :  IP : 86.14.243.215 Form-ID: 23053573841351 Reason SMTP Error: Could not authenticate.

    As you can see in the above log, there is authentication issue while we were trying to use your custom sender to send submission email. Have you changed the email password after adding the custom sender email in your account?

    My suggestion is to edit/delete the custom sender email and add it again. Here is a guide which should help you:  http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    These guides should help you setup a custom "Sender E-mail" option:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    After implementing my suggestion, do test your notification again by doing a live submission. Do get back to us if the issue persists.

    We will wait for your reply.

    Thank you!

  • Profile Image

    Answered by cheekychappie2k2 on November 08, 2013 at 08:50 AM
    I realised I changed the password so its my fault, thanks for helping, I
    have changed it now
    Warm Regards,
    Damien Hayden
    Doggy Chums
    T: 07588 100551
    W: www.doggychums.com
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 08, 2013 at 08:51 AM

    Please be noted that, clicking on the "Test Email" button will send the test email to your account address. It will not use the custom sender email but only use the "noreply@jotform.com" to send test emails.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 08, 2013 at 08:52 AM

    Hello Damien,

    You are welcome.

    Do get back to us if you have any questions. We are here to help.

    Thank you!