PDF Form: Why is it not in the format in email?

  • derek gourley
    Asked on February 10, 2021 at 7:25 PM

    I have edited the pdf that is produced by that form but for whatever reason it seems to revert back to the default when trying to print them out. I have to go in to the database view then print to get them to print correctly.

    Also is there anyway to have the completed forms faxed in the custom format.

    I was getting emails with the information but it was not in the format i made so I was having to log in anyway to get them to prin

  • Zahra_S
    Replied on February 10, 2021 at 10:15 PM

    Hi there!

    Are you referring to this form https://www.jotform.com/form/210405082353141? I checked the notification email of this form, and the PDF document is not attached to the email. Please turn on this option and choose the PDF document you have created.

    I have created a new thread for your second question. We will respond to you there soon. https://www.jotform.com/answers/2890357

    Feel free to contact us if you need further assistance.