I have cleared the submission, but still getting over quota error.

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    AlmostHomeLISupport
    Asked on February 10, 2021 at 08:30 PM

    Hello,

    It looks like we hit our Jotform total submission limit here at our non-profit animal rescue.

    Username is AlmostHomeLISupport.

    I moved most of the applications to trash, but that didn't seem to help.

    Can you help get us back to a state where people can apply to adopt animals?

    Thanks!

    Todd

    Volunteer, Almost Home Animal Rescue


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    Jed_C
    Answered on February 10, 2021 at 10:34 PM

    Please make sure to clear your trashed entries and clear your form cache. Let us know if that doesn't help.

    1613014452_6024a5b4580a0_Almost Home Dog

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    AlmostHomeLISupport
    Answered on February 11, 2021 at 08:03 AM

    I can't find a way to manually clear the trash bin. When I click on trash, it just says trash is purged after 30 days.

    Oddly, one out of three forms is working.

    The other two say "You've run out of sslSubmission quota". These two...

    https://form.jotform.com/201294488132152

    https://form.jotform.com/201294549548161

    I cleared the cache, but no change.

    Thanks,

    Todd

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    Mike_G
    Answered on February 11, 2021 at 08:15 AM

    We would like to apologize for any inconvenience. I have cleared your Jotform account's form cache on my end and I think that fixed the issue with the two forms you have linked in your last reply. Kindly check and feel free to let us know if you need any further assistance.