HIPAA: Temporarily Back-end Unavailable

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    practicemarketer
    Asked on February 10, 2021 at 10:12 PM
    After submitting forms we get a 504 error about 50% of the time and then when i tried to just get into my account I got that other error. This is killing my business. I have had to move many of my clients tonight, Its been going on for months with literally every day issues.
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    Jessica_H
    Answered on February 10, 2021 at 10:16 PM

    Hi practicemarketer,

    We sincerely apologize for the inconvenience this has caused you. As you have described the issue you are facing on the previous ticket (Temporarily Back-end Unavailable), I have now escalated this ticket to our back-end team.

    1613013319_6024a147d2d6c_

    We will notify you through this ticket as soon as there are updates.


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    uygar
    Answered on February 11, 2021 at 01:03 AM

    Hi,

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes. Sorry for the inconvenience.

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    practicemarketer
    Answered on February 11, 2021 at 10:28 AM

    Has it been fixed now?

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    Nik_M
    Answered on February 11, 2021 at 11:37 AM

    Yes, our developers fixed the issue.