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    Shreya Bhattacharya 
    Asked on February 11, 2021 at 03:46 AM

    My account is unresponsive at the moment and I cannot access my existing form. I have valuable survey data there that I absolutely cannot lose. I had written to customer service a few hours earlier but received no response at all. Urgent action will be highly appreciated.

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    Gaetan_B
    Answered on February 11, 2021 at 03:56 AM

    Hello,

    Thank you for reaching out.


    Your account is suspended for misuse of our service for spam.

    We have received reports that you have sent the form to more than 300 people in an unsolicited manner, which is also a violation of the CAN-SPAM Act.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance