How can the email I origionally signed in with be deleted from your system?

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    Daniel Perez 
    Asked on February 11, 2021 at 04:15 AM

    Hello again! Sorry for the confusion, but my account was just deleted and I tried to create a new account with the same email. Is there any way you can delete that email from your system so I can use it again to create a new account? When I go to create a new account it says that the email I'm trying to create the new account on is still active from the previously deleted account.

    Sorry for the confusion!

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    Sam_G
    Answered on February 11, 2021 at 04:20 AM

    Hi Daniel,

    We apologize for the inconvenience.

    I checked your email Da*iel@br*vos*ape.com, and it looks like it is a guest account. We offer one time log in only for guest accounts. Please sign up here: https://www.jotform.com/.

    Feel free to contact us if you need further assistance

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    Daniel Perez 
    Answered on February 11, 2021 at 04:23 AM

    So is there any way you can delete that guest account from your system at all?

    Does that mean I can't use that email on jotform anymore?


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    Rehan_F
    Answered on February 11, 2021 at 04:28 AM

    Greetings Daniel,

    I do see your deleted account as well. Would you like us to reactivate it instead? The guest account is a temporary account. Let us know how would you like to proceed.

    Looking forward to hearing from you.

    Thanks

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    Daniel Perez 
    Answered on February 11, 2021 at 04:48 AM

    Okay I see! It’s temporary! I didn’t know that. No I’m okay, I ended up using another email address. I appreciate you contacting me and keeping me up to speed! I’m so sorry for the confusion!