Email forms not going through

  • styleinsight
    Asked on February 11, 2021 at 6:05 AM

    Hi

    The form is not coming through to us. Please advise.

  • Johann_A
    Replied on February 11, 2021 at 6:19 AM

    Hello,

    If you are referring to this form I can see that you have set up an autoresponder email but not a notification email. 1613042199 60251217d527d The Easiest Onl Screenshot 10

    To add an Email Notification follow the steps below.

    1. Click Settings at the top of the Form Builder.
    2. Next, click Emails on the left panel.
    3. Click the Add an email button.1612418746 601b8eba18758  Screenshot 21

    4. Then, select Notification Email1612418871 601b8f37d842d  Screenshot 32


    Email Notification Settings:

    1. You can set the email's subject and content.1612418983 601b8fa76dedf  Screenshot 43


    1. Go to the Recipients tab, and write 'Recipient Email' which is you will receive a notification email when someone submits your form.1612419071 601b8fff3ff37  Screenshot 54

    When I checked your settings I can see that you have received couples of emails

    1613042330 6025129a8bad0 JotForm · My A Screenshot 65

    You can check 'Setting up Email Notifications' to see more detail.

    If you require any further assistance feel free to let us know.

    Johann