- crssloAsked on November 08, 2013 at 12:18 PM
We have forms requiring file upload that are being submitted without files.
- khrisellAnswered on November 08, 2013 at 01:28 PM
May I know the title or the URL of the form from which you are having an issue with uploaded files so that we could check what is causing the problem and try to reproduce the error on our end.
Because I can see several forms on your account and the page you have provided is not directing me to the form.
Thank you and I will wait for your response to assist you further.
- crssloAnswered on November 08, 2013 at 01:31 PM
- JotForm Supportardy0689Answered on November 08, 2013 at 02:26 PM
Thank you for posting the URLs
I tried to test your form directly from those URLs. I have tried both multiple and single upload choices but I could not replicate this issue. Though I have cleared your form's caches from your account before this test and it probably fixes it.
I used Firefox for this test
As you can see it does not permit me to submit with empty upload for both Multiple and Single. Can you please confirm if you are still having this same issue and see if what I did fixes it.
Please clear your browser's caches before testing it further.
If this issue persists on your own web page can you please try to embed the form using the Iframe embed method.
Please let us know if this issue persists. Thank you
- crssloAnswered on November 11, 2013 at 01:06 PM
We continue to have this issue. Our main dislike of the iframe embed method is that the height of the iframe does not adapt to the length of the form after hiding or showing fields.
- pinoytechAnswered on November 11, 2013 at 02:13 PM
I've check your website also using Chrome and I wasn't able to reproduce the issue on my end. May we know what internet browser you are using now? Have you tried already clearing your browser cache and cookies as per suggested by my colleague? If not, can you please give a try?
- crssloAnswered on November 11, 2013 at 02:47 PM
We've had this happen so far using Chrome and Internet Explorer. We have only had this issue produced by our customer so when we follow up with them we are just trying to get the missing files from them. When they re submit the form the files go through fine. We have not asked a customer to clear their cache or cookies at this time.
- JotForm SupportMike_TAnswered on November 11, 2013 at 03:06 PM
We would like to recommend you to add a Hidden Box field, and configure that field to collect user browser information. This way, we will have information about affected browsers, so this might help with our investigation.
Also, you may consider allowing every file extension to be uploaded through the form.
Thank you for cooperation.
- crssloAnswered on November 13, 2013 at 07:21 PM
We are now experiencing failed uploads. The mutliple upload reaches a certain percentage, then says "Failed". The single upload stops uploading and displays a "The connection was reset" error.
- crssloAnswered on November 13, 2013 at 07:32 PM
This is happening with embed code or iframe. This is a huge problem for us.
- crssloAnswered on November 13, 2013 at 07:59 PM
We are suddenly unable to upload files larger than 100MB without "Failed" or "The connection was reset"
- CesarAnswered on November 13, 2013 at 09:50 PM
Hello, I've tested your form and have been able to replicate your current issue. On single upload I get connection reset and on Multiple Upload I get the Failed message exactly on 2%.
That said, I have cloned your form, and on the cloned version I am not having any problems uploading the files.
Now, this could be due having no network communication errors during transfer. So I can't fully state that it is your form causing the problem. As it may have been a network communication error that failed the transfer and now the form is caching wrong transfer information.
Due to the mentioned above, I would suggest to clear the browser's cache, specially if the file upload is failing at the same exact percentage.
I would also suggest to keep the form embedded utilizing the iFrame method as it is less probable to encountering conflicts with other script elements on your page.
Do try these suggestions and let us know if the issue persists. So we can assist you further.
- crssloAnswered on November 14, 2013 at 11:25 AM
The problems persist after clearing browser cach and using iFrame embed.
- crssloAnswered on November 14, 2013 at 11:39 AM
We have another form that was a clone of this one and it is allowing uploads no problem. We may just use a clone instead to remedy the issue.
- crssloAnswered on November 14, 2013 at 11:53 AM
Okay we cloned the form and re-embedded. The uploads are wrking with now. Kind of a bummer since we like to have all submissions on one form.
- KadeJMAnswered on November 14, 2013 at 12:56 PM
I'm happy to hear that the Cloned Version helps as a partial correction. However, I am sorry to hear that this has not completely satisfied you since you wish to keep it all on the same form. So I will try to help you some more with resolving this better as best I can.
- crssloAnswered on November 14, 2013 at 01:03 PM
The issue happens on Chrome, IE, and Firefox all latest versions as well as Windows XP and Windows 7.
- JotForm SupportEltonCrisAnswered on November 14, 2013 at 02:20 PM
Thanks, we'll check this further and get back to you about this.
Furthermore, since you mentioned the cloned form is working, here's you can import form submissions from 1 form to another in case you'd like to go this route. http://import.jotform.io/. This enables you to saved/pass submissions from a form to another form. You just need to download your first form submissions data to do this. How to Download Form Submissions to Excel/CSV/PDF. If you have further questions about this, let us know here.