HIPAA: temporarily back-end unavailable

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    David Schusteric 
    Asked on February 11, 2021 at 08:39 AM

    We keep getting an error, "temporarily back-end unavailable" anytime we submit forms. We have also been getting errors with selecting picture to submit the form. This is causing major delays and issues for us.

    Screenshot
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    Jovanne_A
    Answered on February 11, 2021 at 08:59 AM

    Hi, thank you for contacting Jotform support.

    We apologize for the inconvenience caused.

    We recently had an issue with our HIPAA servers, but our developers already resolved it.

    Let me escalate this issue again since you are still getting the same error. Once there is an update, we will inform you via this ticket.

    Thank you.

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    dschusteric
    Answered on February 11, 2021 at 09:00 AM

    Is there also a way to disable the picture clicking to submit a form? That seems to be an issue also. So I have two issues going on.
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    Richie_P
    Answered on February 11, 2021 at 09:39 AM

    I have moved your new issue to a new support ticket.

    Kindly follow this link https://www.jotform.com/answers/2891509

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    uygar
    Answered on February 12, 2021 at 12:51 AM

    Hi, 

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes. Sorry for the inconvenience.