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dschustericAsked on February 11, 2021 at 9:32 AM
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Richie JotForm SupportReplied on February 11, 2021 at 9:39 AM
To clarify, when you submit the form you receive a picture image before you can process to submit?
May we know if you're referring to a re-captcha?
May we know if this issue is happening to all your forms?
If possible, kindly share a screenshot of the issue?
To post a screenshot, you can follow this guide: -How-to-add-screenshots-images-to-questions-to-the-support-forum
Can you please try opening submitting your form in another ISP connection?
Looking forward for your response.
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dschustericReplied on February 11, 2021 at 9:42 AM
Hi Richie,
Yes, I'm referring to a re-captcha. Sometimes it requires us to submit it multiple times and we never receive our "Thank you" page. Can we disable the re-captcha?
We cannot submit our form in another ISP connection since we are a hospital.
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Patrick_RReplied on February 11, 2021 at 10:24 AM
Hello! I've forwarded your request to the Backend team to remove reCaptcha check on your forms. We'll get back to you soon with an update.
Thank you!
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dschustericReplied on February 12, 2021 at 4:24 PM
thanks please let me know soon.