Delete Account

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    aprilsoderquist
    Asked on February 11, 2021 at 09:46 AM

    I'm trying to delete my account. I login with Google. When I put my Google password in to confirm deleting the account, it says incorrect password. Is there another way to go about this?

  • Profile Image
    Sigit_W
    Answered on February 11, 2021 at 10:28 AM

    Greetings,

    Since you created Jotform account using GMail, in this case you need to reset your Jotform account password first https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Then you can delete your account, please follow the steps mentioned here https://www.jotform.com/help/527-how-to-delete-my-account

    Please give it a try, and let us know if you need further assistance.

    Regards.

  • Profile Image
    aprilsoderquist
    Answered on February 11, 2021 at 10:44 AM
    Hi,
    I tried, but it isn't letting me reset my password, even when I enter my
    Google password as the current one. It tells me it is incorrect.
    Suggestions?
    ...
  • Profile Image
    aprilsoderquist
    Answered on February 11, 2021 at 10:44 AM
    Nevermind, I just decided to move down to the basic package. Thank you.
    ...
  • Profile Image
    ashwin_d
    Answered on February 11, 2021 at 11:59 AM

    Please let us know if you want us to delete your account "aprilsoderquist" and we will do the needful.

    We will wait for your response.