Account suspended again

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    Erica Sherrill 
    Asked on February 11, 2021 at 10:20 AM

    Please tell me what I need to do to stop my account from being suspended?

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    Answered on February 11, 2021 at 11:25 AM


    We have reviewed your account, and we unsuspended it. It is now fully active, and you won't have any problems accessing it. We have also whitelisted your forms, so it should not happen again.

    Some of our users try to use Jotform services for spamming and phishing others. That's why we needed to create a strict algorithm to prevent them and suspend their accounts. 

    Unfortunately, it can sometimes make a mistake, what happened to your account.

    We apologize for the inconvenience.

    Please let us know if you have any further questions.