Jot form not recording responses

  • Profile Image
    waterwam
    Asked on February 11, 2021 at 10:47 AM

    Hi I have a form published now that has not recorded 3/4 responses to the form. I know that 4 people have submitted because I have the PayPal notification, but only 1 response was recorded in Jot Form. The link to registration is published in our Instagram bio as follows: https://form.jotform.com/210346153235143


    Please let me know what I can do to retrieve that data, and fix this issue.

  • Profile Image
    Kenneth_C
    Answered on February 11, 2021 at 12:04 PM

    Thank you for reaching support,

    Is the form embedded on a website?

    If so, can you share with us the link so we can check.

    I will also clear your form cache so let us know if the issue still persists.

    Best.