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waterwamAsked on February 11, 2021 at 10:47 AM
Hi I have a form published now that has not recorded 3/4 responses to the form. I know that 4 people have submitted because I have the PayPal notification, but only 1 response was recorded in Jot Form. The link to registration is published in our Instagram bio as follows: https://form.jotform.com/210346153235143
Please let me know what I can do to retrieve that data, and fix this issue.
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Kenneth JotForm SupportReplied on February 11, 2021 at 12:04 PM
Thank you for reaching support,
Is the form embedded on a website?
If so, can you share with us the link so we can check.
I will also clear your form cache so let us know if the issue still persists.
Best.