What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Wrong Thank You Message on Form

    Asked by rschrimpf on November 08, 2013 at 01:47 PM

    I have tried to add a 'thank you' note to my Christmas Tree order form.  When I set it up and go to save I get an endless spinning wheel.  I tested the form and did not receive a 'thank you' so I'm not sure what is going on.  Also, once the form is filled out it redirects to another 'thank you' page that has LAST year's date on it!!  I go live this weekend and I can't fix the problems!!  Help!!

    order form thank you page
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    JotForm Support

    Answered by Mike_T on November 08, 2013 at 02:45 PM

    Thank you for contacting us.

    Can you please re-check your form Thank You Page? It looks like that the last year message was not removed, you can scroll down the page and it will be there.

    Please try to remove it, and then save modified template.

    If there is anything else, please let us know. We will be happy to help.