Form Pages Not Loading: DNS_PROBE_FINISHED_NXDOMAIN

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    TDAHelpdesk
    Asked on February 11, 2021 at 12:06 PM

    Good day to you.

    We are having issues loading any form from the domain https://form.jotform.com/ on any of our business networks. The remote personnel can view forms on their personal Internet connection. However, when they sign into CISCO AnyConnect VPN the websites no longer function. It also happens within our building on a DIR connection.

    Steps to remedy on our own is:

    Is there any other advice you can give us to regain access to this web app?

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    Carlos_C
    Answered on February 11, 2021 at 03:19 PM

    Hello There!

    Thank you for your message.

    Is the VPN connected to a US IP address, for example? Or what is the actual location in your VP.

    Please also provide us the IP address that is trying to access, it seems to be related to the antispam system.