SSL Problem

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    brianleehall
    Asked on February 11, 2021 at 01:09 PM

    I sent my form link https://form.jotform.com/210361624523143 to run as a website at https://handrail.app, but I am getting a SSL error. Is there anything I can do?


    Here is the error:


    handrail.app normally uses encryption to protect your information. When Brave tried to connect to handrail.app this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be handrail.app, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Brave stopped the connection before any data was exchanged.

    You cannot visit handrail.app right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.

  • Profile Image
    JohnRex
    Answered on February 11, 2021 at 04:42 PM

    It seems the issue is with your domain itself: handrail.app. The certificate doesn't match the hostname:

    1613079610_6025a43a497f0_

    Here's the result when I check the domain on SSLChecker.com:

    1613079655_6025a467a7db2_

    Jotform certificates are up-to-date at the moment and there should be no problems accessing forms.

    We suggest it best to contact you service provider to check and install the certificate properly.