Adobe Sign signature field is in the wrong place on my original PDF

  • Profile Image
    Cooper_Walt
    Asked on February 11, 2021 at 01:18 PM

    Hi,

    When I receive the pdf of the form that has been filled out, the signature is at the bottom of the last page. (Not where the fields are positioned.)

    Can someone help me figure out how to fix that?

    Thanks!


    1613067400_60257488e82cf_Screen Shot 202


    1613067401_6025748917184_2021-02-11_12-11613067400_6025748869010_2021-02-11_12-1

  • Profile Image
    Welvin
    Answered on February 11, 2021 at 04:57 PM

    Our Adobe Sign widget sends a separate PDF file, and unfortunately, there is no option it can send the original PDF. You'll see, Adobe Sign sends a separate email with a separate PDF file.

    The original PDF that gets attached to the email and thank you page will only have a notice that it was signed by the user. For example:

    1613080612_6025a8241d148_

    Note that the form needs to be submitted before the Signed By notice will appear.

    I hope that explains it.

    For further information, you may look at how to sign a pdf.

    Thanks

  • Profile Image
    Cooper_Walt
    Answered on February 11, 2021 at 05:37 PM

    No, it does not explain anything. All of the other fields are in the correct place (where I put them), but the Adobe Sign field is in a random location.

    Your answer had nothing to do with my question.

  • Profile Image
    Welvin
    Answered on February 11, 2021 at 07:14 PM

    Here's a demo Smart PDF Forms with the Adobe Sign widget:

    https://form.jotform.com/201621991693056

    I mapped the widget like this:

    1613088475_6025c6dbc3208_

    When you enter your email address in the widget on the preview, the signer flow will open up. However, you could see that the signature is placed like the following:

    1613088546_6025c7222f905_

    That's because the widget is appending the signature at the end of the file.

    You will receive the PDF through email, it's sent by Adobe Sign.

    1613088615_6025c767cba9f_

    When you submit the form, it will send you the original PDF. However, instead of the signature, you will only see the Signed By notice with the email address you enter on the signer flow.

    Isn't it showing the Signed By notice on your end? I'll submit your form to figure this out. I'll keep you posted.

    Thanks

  • Profile Image
    Welvin
    Answered on February 11, 2021 at 07:32 PM

    Thank you for waiting.

    I've tested your form, and the signature was there on the PDF sent by Adobe Sign.

    1613089872_6025cc501c24c_

    But again, the same signature format isn't carried over to the original PDF sent to you by the form. It will be tagged as Signed By with the email address.

    Thanks

  • Profile Image
    Cooper_Walt
    Answered on February 11, 2021 at 08:45 PM

    I don't know how in the world you are getting your signature to show up where it is supposed to (on the PDF sent by Adobe Sign). When I try it, it ALWAYS shows up on page 7.

    I have no use for the PDF created by JotForm.

    I NEED the PDF created by Adobe Sign to have the signatures in the correct places. The fields are in the correct places (see the screenshot from my original post).

    Please help. Please.

  • Profile Image
    ashwin_d
    Answered on February 12, 2021 at 01:34 AM

    I am sorry for the trouble caused to you. Please note that Adobe sign widget will place the signature in the last page on the window where the user sign. Please check the screenshot below:

    1613111075_60261f230625d_sign.gif

    The signed PDF file which is sent in email will also display the signature on the last page as the user signed. Since you want the signature to be displayed in the original PDF document, you go to your form's PDF editor and download the submission in the original PDF which will display the signature in the correct location. Please check the screenshot below:

    1613111574_602621169bdb4_originalPDF.gif

    If you want, you can also send this original PDF to users as attachment in email. The following guide should help you how to send PDF attachment: https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications

    Hope this helps.

    Do get back to us if you have any questions.