You suspended my account

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    Diane Domiano 
    Asked on February 11, 2021 at 01:51 PM
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    jonathan
    Answered on February 11, 2021 at 05:39 PM

    We apologize for inconvenience. I checked on your account/username DianeDomiano and I noted it was suspended due to suspicious form in the account that violate the Terms of Use.

    You have form that collect credit card details in plain form fields

    1613083045_6025b1a5da9ad_zzz 2021-02-12

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.








  • Profile Image
    DianeDomiano
    Answered on February 12, 2021 at 12:55 PM
    Yes you can delete the forms
    *Please Note New in Office Hours*
    I have shortened my "In Office" hours for the holiday season.
    I am physically in my office from 10:00 AM to 2:00 PM Monday thru Friday.
    I do check my email all day until around 7:00 PM Monday thru Friday.
    Voicemails do come to my email so if you call please leave a voicemail.
    Thank You,
    [cid:ff208866-a0bb-4843-b221-bed636a19f35]
    Diane Domiano
    Click this link to review my services!
    Our referral program gets you cash back or future travel credits!
    Click our logo to visit our website for our specials!
    [cid:d6059ebc-f5e4-480a-badd-1451154bc615]
    ________________________________
    ...
  • Profile Image
    jonathan
    Answered on February 12, 2021 at 03:08 PM

    Thank you for the confirmation. We have fixed the forms and activated the account DianeDomiano

    You can check the updated status when you log in again at https://www.jotform.com/login

    Please let us know if you need further assistance.



  • Profile Image
    DianeDomiano
    Answered on February 12, 2021 at 04:55 PM
    Hi Jonathan,
    I have a Stripe and Square account but they both process credit cards right away. I need something where I can collect the credit card information without processing it. What can I use for that?
    *Please Note New in Office Hours*
    I have shortened my "In Office" hours for the holiday season.
    I am physically in my office from 10:00 AM to 2:00 PM Monday thru Friday.
    I do check my email all day until around 7:00 PM Monday thru Friday.
    Voicemails do come to my email so if you call please leave a voicemail.
    Thank You,
    [cid:728ad55b-cce8-4555-ac65-c7b9bf91686e]
    Diane Domiano
    Click this link to review my services!
    Our referral program gets you cash back or future travel credits!
    Click our logo to visit our website for our specials!
    [cid:227f1da2-445b-47e5-b560-26a43d0d1a57]
    ________________________________
    ...
  • Profile Image
    Jed_C
    Answered on February 12, 2021 at 10:19 PM

    I need something where I can collect the credit card information without processing it. What can I use for that? — You can enable the authorization only feature to charge your customer at a later time https://www.jotform.com/help/292-how-to-enable-payment-authorization