Not filling all spots available in appointment slots

  • Profile Image
    Isauro
    Asked on February 11, 2021 at 02:19 PM

    Hello, I created a form to allow for 23 persons to be booked for each time slot. The time slots did not over book but did not fill up each time slot. Can you please review the reasons why and let me know so I can maybe fix. Thank you.

  • Profile Image
    Jovanne_A
    Answered on February 11, 2021 at 05:54 PM

    Hi,

    Unfortunately, due to HIPAA restrictions, we can't view and check your submissions.

    Can you please confirm that not all 23 slots are taken in each appointment?

    I can't see that the appointment fields are already closed for appointments.

    1613084055_6025b597da7ff_9.png

    1613084068_6025b5a40e4bd_10.png

    We look forward to your response.


  • Profile Image
    Isauro
    Answered on February 11, 2021 at 06:11 PM
    Mar 10th
    Actual Bookings
    10:00 AM
    23
    10:15 AM
    21
    10:30 AM
    23
    10:45 AM
    21
    11:00 AM
    17
    11:15 AM
    17
    11:30 AM
    22
    11:45 AM
    16
    12:00 PM
    22
    12:15 PM
    23
    12:30 PM
    22
    12:45 PM
    23
    1:00 PM
    22
    1:15 PM
    23
    1:30 PM
    23
    1:45 PM
    23
    Thank you,
    Isauro Gutierrez
    Information Technology
    ...
  • Profile Image
    Jovanne_A
    Answered on February 11, 2021 at 07:38 PM

    Hi, thank you for getting back to us.

    I've checked your appointment settings, and it seems to be set up correctly to accept 23 appointments.

    Could you please check if there are any deleted submissions in the trashed entries? Please note that the appointment slots from the deleted submissions are still counted. I would suggest permanently remove the deleted submissions so the appointment slots will be free up.

    Guide: https://www.jotform.com/help/377-how-to-delete-form-submission-data

    We look forward to your response.

  • Profile Image
    Johann_A
    Answered on February 17, 2021 at 01:56 AM

    Greetings,

    I've cloned your form, and it seems that time slot is set up to every 15 minutes in the form: 210174610650141, is it because f what you are describing here: the parent for seems to be, the child form isn't as far as I can tell, however, it is somewhat uneven).

    1613544884_602cbdb4de1d5_Screenshot 2021

    Can you please share the URL of the form you have cloned and a screenshot of your time slot, so we can better understand your issue?

    Related guide: how-to-post-screenshots-to-our-support-forum

    Johann

  • Profile Image
    kristandg
    Answered on February 17, 2021 at 01:22 PM
    Hey.
    This is the URL: https://hipaa.jotform.com/210431241590140
    d
    1613586151_602d5ee7381ed_image.png
    This is a screen shot showing the appointment set ups.
    This is the sign up list. As you can see, although the 12:50 is suppose to
    have 10 slots, it is only allowing three to be used. I don't know what that
    is.
    1613586152_602d5ee809e03_image.png
    Thanks for the help. You guys are awesome and have made this so much easier.
    Kristan
    614-202-9436
    ...
  • Profile Image
    hipaa_rabia
    Answered on February 17, 2021 at 03:45 PM

    Thank you Kristan for you feedback :)

    I was not able to replicate the issue I clone the form I can see all the time slots. See the picture here: 1613594333_602d7eddb4513_The Easiest Onl

    Can you please try to change the Timezone to see if it makes a difference?

    Can you also please clone my form with this URL: https://hipaa.jotform.com/build/210475605690355

    Relate guide to clone a form: how-to-clone-an-existing-form-from-a-url

    If nothing of this is fixing the issue I will forward this bug to our back-end team, sorry for the inconvenience that this is causing you.

    Johann


  • Profile Image
    kristandg
    Answered on February 17, 2021 at 05:22 PM
    Hmmm. I think you are misunderstanding the problem.
    I did an initial form. I had 9 time slots allowing 10 patients per slot. It
    is only allowing 80 people to sign up. A couple of the time slots are
    capping at 3 people instead of the ten. It doesn't show any further
    appointment slots even though there should be some.
    I was only suggesting that the cloning could contribute, but I don't think
    it is what is causing the problem.
    Kristan

    ...
  • Profile Image
    Jovanne_A
    Answered on February 17, 2021 at 06:44 PM

    Hi @kristandg,

    To assist you properly, I have moved your concern to a new ticket so we can address it separately.

    We will be responding to it via this thread https://www.jotform.com/answers/2905907 shortly.

    Thank you.