Not filling all spots available in appointment slots

  • Isauro
    Asked on February 11, 2021 at 2:19 PM

    Hello, I created a form to allow for 23 persons to be booked for each time slot. The time slots did not over book but did not fill up each time slot. Can you please review the reasons why and let me know so I can maybe fix. Thank you.

  • Jovanne JotForm Support
    Replied on February 11, 2021 at 5:54 PM

    Hi,

    Unfortunately, due to HIPAA restrictions, we can't view and check your submissions.

    Can you please confirm that not all 23 slots are taken in each appointment?

    I can't see that the appointment fields are already closed for appointments.

    1613084055 6025b597da7ff 9 Screenshot 10

    1613084068 6025b5a40e4bd 10 Screenshot 21

    We look forward to your response.


  • Isauro
    Replied on February 11, 2021 at 6:11 PM
    Mar 10th
    Actual Bookings
    10:00 AM
    23
    10:15 AM
    21
    10:30 AM
    23
    10:45 AM
    21
    11:00 AM
    17
    11:15 AM
    17
    11:30 AM
    22
    11:45 AM
    16
    12:00 PM
    22
    12:15 PM
    23
    12:30 PM
    22
    12:45 PM
    23
    1:00 PM
    22
    1:15 PM
    23
    1:30 PM
    23
    1:45 PM
    23
    Thank you,
    Isauro Gutierrez
    Information Technology
    ...
  • Jovanne JotForm Support
    Replied on February 11, 2021 at 7:38 PM

    Hi, thank you for getting back to us.

    I've checked your appointment settings, and it seems to be set up correctly to accept 23 appointments.

    Could you please check if there are any deleted submissions in the trashed entries? Please note that the appointment slots from the deleted submissions are still counted. I would suggest permanently remove the deleted submissions so the appointment slots will be free up.

    Guide: https://www.jotform.com/help/377-how-to-delete-form-submission-data

    We look forward to your response.

  • kristandg
    Replied on February 16, 2021 at 10:02 PM

    Hi. I'm having the same problems. I have ten slots every ten minutes for a total of 90 slots. However, it is closing out at 80 slots. It looks like a couple of the times slots will have 3 instead of the ten slots filled. When someone clicks to fill an appointment slot, how long does it keep it for them? Could this be a problem with someone having a widow open and has a slot click on but hasn't registered?


    Thanks.


    Kristan


    Ps. I cloned my forms in order to have a second set of forms for another group and it appears that they are sharing the appointment slots, instead of splitting them (the parent for seems to be, the child form isn't as far as I can tell, however it is somewhat uneven).

  • Johann_A
    Replied on February 17, 2021 at 1:56 AM

    Greetings,

    I've cloned your form, and it seems that time slot is set up to every 15 minutes in the form: 210174610650141, is it because f what you are describing here: the parent for seems to be, the child form isn't as far as I can tell, however, it is somewhat uneven).

    1613544884 602cbdb4de1d5 Screenshot 2021 Screenshot 10

    Can you please share the URL of the form you have cloned and a screenshot of your time slot, so we can better understand your issue?

    Related guide: how-to-post-screenshots-to-our-support-forum

    Johann

  • kristandg
    Replied on February 17, 2021 at 1:22 PM
    Hey.
    This is the URL: https://hipaa.jotform.com/210431241590140
    d
    1613586151 602d5ee7381ed image Screenshot 10
    This is a screen shot showing the appointment set ups.
    This is the sign up list. As you can see, although the 12:50 is suppose to
    have 10 slots, it is only allowing three to be used. I don't know what that
    is.
    1613586152 602d5ee809e03 image Screenshot 21
    Thanks for the help. You guys are awesome and have made this so much easier.
    Kristan
    614-202-9436
    ...
  • hipaa_rabia
    Replied on February 17, 2021 at 3:45 PM

    Thank you Kristan for you feedback :)

    I was not able to replicate the issue I clone the form I can see all the time slots. See the picture here: 1613594333 602d7eddb4513 The Easiest Onl Screenshot 10

    Can you please try to change the Timezone to see if it makes a difference?

    Can you also please clone my form with this URL: https://hipaa.jotform.com/build/210475605690355

    Relate guide to clone a form: how-to-clone-an-existing-form-from-a-url

    If nothing of this is fixing the issue I will forward this bug to our back-end team, sorry for the inconvenience that this is causing you.

    Johann


  • kristandg
    Replied on February 17, 2021 at 5:22 PM
    Hmmm. I think you are misunderstanding the problem.
    I did an initial form. I had 9 time slots allowing 10 patients per slot. It
    is only allowing 80 people to sign up. A couple of the time slots are
    capping at 3 people instead of the ten. It doesn't show any further
    appointment slots even though there should be some.
    I was only suggesting that the cloning could contribute, but I don't think
    it is what is causing the problem.
    Kristan

    ...
  • Jovanne JotForm Support
    Replied on February 17, 2021 at 6:44 PM

    Hi @kristandg,

    To assist you properly, I have moved your concern to a new ticket so we can address it separately.

    We will be responding to it via this thread https://www.jotform.com/answers/2905907 shortly.

    Thank you.