Password reset issues

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    Daija Jackson 
    Asked on February 11, 2021 at 03:19 PM

    I have attempted multiple times to reset my password. When i click on the reset link it say the link is expired please help

  • Profile Image
    VincentJay
    Answered on February 11, 2021 at 07:19 PM

    Hello,

    Please share the Jotform account username so we can check our system. Also, the email address registered to the account. We'll wait for your response. Thank you!

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    Daija Jackson 
    Answered on February 11, 2021 at 07:44 PM
    My email used is d.jackson9519@gmail.com I believe my username is holistahh
    or holistahh1
    ...
  • Profile Image
    ashwin_d
    Answered on February 12, 2021 at 12:40 AM

    Username holistahh or holistahh1 is not a valid username. I also check our records and there is no account associated with your email address d.jackson9519@gmail.com. Since there is no account associated with your email address, that is the reason why you are not receiving password reset instructions email.

    Please let us know any of your form ID, form URL or web page URL where you have embedded your form, and we will trace your account.

    We will wait for your response.