HIPAA: "Temporary Back End Unavailable" problems accessing front and back end of jotform

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    Jeffrey Stewart 
    Asked on February 11, 2021 at 03:30 PM

    Getting a lot of 504 errors or the site being temporarily down. We have people trying to fill out forms online and your website isn't working. Anything we can do on our end differently? Reasons for this happening? Need things to work so I am not getting calls about the forms not working wasting my time. Could as easily just go old school pen and paper and would be easier than your site not working.

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    Jed_C
    Answered on February 11, 2021 at 07:21 PM

    We apologize for the inconvenience.

    This issue is now reported to our backend team. We have received an update from our team yesterday and said that the issue was caused due to database connection.

    I have escalated to them and we'll let you know once this issue is fixed.

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    uygar
    Answered on February 12, 2021 at 07:43 AM

    Hi, 

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes. Sorry for the inconvenience.