Format of the Email Notification is incorrect

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    VanAlstyne
    Asked on February 11, 2021 at 06:00 PM

    Hello!

    I need some assistance with the results of my form coming back incorrect. I have a form that has options hidden, but when the option to show both is chosen, the email it send me is correct, and then one or the other is chosen, the email that gets sent to me is incorrect. Can I please have some assistance with correct this so that the format that it sends me is correct?


    Thank you!

  • Profile Image
    Zahra_S
    Answered on February 11, 2021 at 10:22 PM

    Hi there!

    We apologize for the inconvenience.

    Can you please share the complete form workaround so we can test it on our end accordingly?

    I checked your emails, and it seems correct to me. Can you please share a screenshot of a correct and incorrect email? It will help us further investigate the issue.

    Please follow this guide to share screenshots because email attachments are not supported on our forum.

    We are looking forward to your response.

  • Profile Image
    VanAlstyne
    Answered on February 12, 2021 at 09:33 AM
    Thanks for getting back to us. I have attached a few different screenshots to further explain.
    A. - Regular Protein option selected. This is pretty much what it should look like. There is a missing '/' in one of the Double Protein lines, but that's not a huge deal, since the only selections on that form are for the Regular Protein entrees. However, if we could figure out why it shows like that, it would be helpful.
    B. - Both Regular Protein & Double Protein options selected. This is perfect, and exactly what the full form and responses should look like. I have a conditional format that hides Double Protein when "I only have a Regular Protein plan" and one that hides Regular Protein when "I only have a Double Protein plan" selected. This is when someone selects "I have both plans".
    C. This is when someone selects "I only have a Double Protein plan", which ends up messing us the entire formula. I do not know why it doesn't show any numbers or information.
    Let me know what you think and how we can fix this. I am trying to make a form that we can send to our clients to choose their meals each week. The menu changes every single week, so we are wanting a form that will populate the results and format it in this style way to eliminate a step for our team. If it's easier to hop on a call to troubleshoot this, please let me know as we are wanting to get this rolled out sooner than later.
    Thank you!
    [cid:373906e7-4b3a-454c-ac06-95641f123c97]
    Jake VanAlstyne
    Director of Customer Relations
    ReBuilt Meals
    p: (813) 775-7104 ext: 700
    w: www.ReBuiltMeals.com
    ________________________________
    ...
  • Profile Image
    Nik_M
    Answered on February 12, 2021 at 10:34 AM

    We are unable to see your screenshots. The files that are attached inside of an email will not be shown here on the forum. Please open this thread and upload them.

    Related Guide: How to Post Screenshots to Our Support Forum

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    VanAlstyne
    Answered on February 12, 2021 at 10:35 AM

    I apologize.. here you go!

    A.1613144111_6026a02f718dc_

    B. 1613144132_6026a0440f4ca_

    C. 1613144142_6026a04e11dcb_

  • Profile Image
    Nik_M
    Answered on February 12, 2021 at 11:57 AM

    You are getting the email from the third screenshot because the values of the hidden fields are cleared on submit. To resolve this issue, change the Clear Hidden Field Values to Don't Clear inside of the Form Settings.

    1613148655_6026b1ef1d838_clear.PNG

    As result, you will see all form fields and values, regardless of the selected option.

    1613148726_6026b236b6d27_4.PNG

    The '/' is missing because you forgot to add.

    1613148876_6026b2cc26a7b_missing.PNG

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    VincentJay
    Answered on February 12, 2021 at 05:13 PM

    To avoid confusion, please check my replies on these tickets:

    https://www.jotform.com/answers/2895478

    https://www.jotform.com/answers/2895487

    Thank you!