My account is suspended

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    Veronika Archer 
    Asked on February 11, 2021 at 10:05 PM

    Hello,

    My account is suspended and I don't know why

    No information was provided and no error message was provided

    Veronika

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    Vanessa_T
    Answered on February 12, 2021 at 02:20 AM

    Our apologies for the inconvenience.

    I checked your forms but could not find any violation to our Terms Of Use, as such, I have instead reactivated your account.

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    Veronika Archer 
    Answered on February 15, 2021 at 08:33 PM
    Hello,
    Thank you for your response. Unfortunately, my account is still showing as suspended
    Veronika
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    Vanessa_T
    Answered on February 15, 2021 at 09:52 PM

    As per checking, your account got suspended again due to some of your forms in your Trash folder that is asking for credit card details.

    I have now purged the said forms and reactivated your account.