Where is the money collected from our form?

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    yatolus
    Asked on February 11, 2021 at 10:52 PM

    Hello,

    We have received 19 submissions and have not received any deposits to our square. Could you please let us know where this money is? We have all the receipts to each payment.


    Thank you.

  • Profile Image
    Vanessa_T
    Answered on February 12, 2021 at 02:37 AM

    Please note that Jotform does not collect the payments made to your payment form.

    The payment goes directly to your chosen payment processor.

    Since you have integrated Square into your form, kindly contact Square support to trace the payment.

    You can provide them the transaction ID which you can see for each submission that has an amount in it.

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