Account Got suspended due to Phishing

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    Adeyemi Adesina 
    Asked on February 11, 2021 at 10:57 PM

    I logged into my jotform account only to find out my account had been suspended. A swift resolve is required please

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    Answered on February 12, 2021 at 02:25 AM

    This form (Clone of Alex Pacis Nomination) was found on your account (Adesinaadeyemi185) as suspicious of phishing activity because you're collecting credit card details in plain form fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate with your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that are against our terms to avoid this kind of inconvenience.

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    Adeyemi Adesina 
    Answered on February 12, 2021 at 03:47 AM

    Sorry about that, how do we reactivate the account and enable payment authorization please??

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    Answered on February 12, 2021 at 04:41 AM

    Hi Adeyemi,

    My colleague already reactivated your account. To enable pre-authorization in your payment integration please check the guide below.

    Let us know if you need further assistance.