Cannot edit reports in any browser - please help

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    fivetownhoopdreams
    Asked on November 08, 2013 at 09:56 PM

    All been working fine, I need to edit a report, and I cannot edit the reports after they have been made on any of my forms - this is a new issue.

    I do not want to re-create the report in order to fix it.

     

    Pleaes help!

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    Cesar
    Answered on November 09, 2013 at 12:23 AM

    Hello, I have replicated the issue, I have not been able to edit the reports on your account as the options never ends loading. As opposed to my test account where the edit report option works just fine.

     

    These were the steps taken to replicate the error:

    ScreenCast of Test

    https://cms.jotform.com/uploads/image_upload/image_upload/global/20696_stepstaken.png

     

    End result:

    The option selected (Edit Grid) never loads

    https://cms.jotform.com/uploads/image_upload/image_upload/global/20697_working.png

     

    I will go ahead and raise a ticket to the Development Team in regards to this current situation with your account. Once they have evaluated the situation. They will provide any updates through this thread.

    If you need further support, do let us know. Thank you. 

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    fivetownhoopdreams
    Answered on November 10, 2013 at 08:20 PM

    Thank yoU!

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    newschool
    Answered on January 02, 2014 at 03:38 PM

    Hey... what is the status of this? We are having the same issue on our Grid Reports. thx

  • Profile Image
    Cesar
    Answered on January 02, 2014 at 03:55 PM

    This ticket has already been assigned to the Development Team. Once we have any further updates, we will let you know through this thread. Thank you.

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    alp_deniz
    Answered on January 05, 2014 at 12:39 AM

    We apologise for this issue, you may now edit reports as the problem is just fixed.

    Thank you very much for letting us know

    Kind regards