How does a customer of mine cancel a subscription they have set up?

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    Hires_First
    Asked on February 12, 2021 at 04:31 AM

    I have just tested out the payment form on my questionnaire which I have set up to be a subscription. The payment went through fine but I now don't know how a customer cancels a subscription they have set up. I think this will be a big worry for our customers as they don't get confirmation of when the payment was made or when their next payment will be taken.



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    Sam_G
    Answered on February 12, 2021 at 05:03 AM

    Hi Hires_First,

    If the user wants to cancel their subscription.

    You will need to do it from your Stripe Dashboard (since you're using Stripe on your form), you could find all your active subscriptions by following this link:

    https://dashboard.stripe.com/subscriptions

    It will always charge on the same day each month when the form was submitted.

    Stripe should be sending an email with the transaction information along with a reminder before charging the user every month.

    Let us know if you need further assistance.