I would like to offer my customers the ability to pay their order online. In order to do that, do I only need a payment gateway?

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    Ben_Ellis
    Asked on February 12, 2021 at 07:39 AM

    Hi,

    This is my form https://form.jotform.com/210201646350340 I would like to offer my customers the ability to pay their order online.

    In order to do that, do I only need a payment gateway?

    Also, when I try to add a payment gateway I get an error message saying that I can only have one payment gateway in the form, the issue is that I have anyone currently

    Please can you help ?

  • Profile Image
    Sigit_W
    Answered on February 12, 2021 at 09:28 AM

    Greetings,

    Regarding "I would like to offer my customers the ability to pay their order online. In order to do that, do I only need a payment gateway?"

    Yes, you need a payment gateway. Not sure about which one to choose? Check out our payment gateway comparison chart. Find the perfect online payment solution for your needs.

    Related guides:


    Regarding " I get an error message saying that I can only have one payment gateway in the form,"

    Yes, you can only have one payment gateway in the form.

    You may setup your form to accept two payment methods by following this guide:https://www.jotform.com/help/182-how-to-create-a-basic-multiple-payment-form


    You might also want to read our guide on payment form integration: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform

    I hope that helps. Let us know if you have further questions.

    Regards.


  • Profile Image
    Ben_Ellis
    Answered on February 15, 2021 at 04:51 AM

    Hi Sigit

    "Regarding " I get an error message saying that I can only have one payment gateway in the form,"

    Yes, you can only have one payment gateway in the form."

    The issue is that I do not have any payment gateway in my form, so I am unable to add one, please can you help ?

  • Profile Image
    Vanessa_T
    Answered on February 15, 2021 at 05:58 AM

    As per checking, your form currently has PayPal Business.

    1613386510_602a530ed55d7_03079.jpg

    If you do not intend to use PayPal Business, kindly delete the field by clicking on the red Trash icon.

    Once you do, your products will be deleted as well, but after you add a new payment processor, your products will automatically be restored.

    https://www.jotform.com/integrations/category/payment-processing

  • Profile Image
    Ben_Ellis
    Answered on February 15, 2021 at 06:05 AM

    Hi Vanessa,

    After I sent the message, I discovered how to add the gateway.

    Is there any other way to get rid of this gateway, I do not wish to delete my product list, it is long to start again, I have more than 100 products.

    Also, I have 5 categories or so.

    I would like one page per category, meaning one product list per page

    and the last page to add payment for all pages, is this possible ?

    Thanks

  • Profile Image
    Vick_W
    Answered on February 15, 2021 at 06:48 AM

    Hi there,

    Is there any other way to get rid of this gateway, I do not wish to delete my product list, it is long to start again, I have more than 100 products.

    Unfortunately, there is no other way. Please note that when you add the desired payment gateway your products will get restored as well.

    For your satisfaction, you can create a clone of your form and then try deleting the field and changing payment integration.

    https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account

    I would like one page per category, meaning one product list per page

    The product list is one field and it can not be divided into different pages.

    Let us know if you have any other questions.

    Thanks