ASAP: NEED ACCOUNT UNLOCKED ASAP

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    Chris 
    Asked on February 12, 2021 at 08:36 AM

    We are locked out of our account. We are typing the new password that was created last week. We need to get into the system ASAP! Can you please unlock this sooner than the "wait a few hours?"


    Thank you

  • Profile Image
    Jovanne_A
    Answered on February 12, 2021 at 09:00 AM

    Hi,

    We apologize for the inconvenience.

    If you recently reset your password, please make sure you are using the most updated one. HIPAA compliance accounts are usually locked out after multiple failed login attempts. I have now flushed your login attempts, and you should be able to login now. 

    Let us know if you are still unable to access your account.